Frequently Asked Questions
General
How was Hair&Beyond started?
Take a look on Our Story page to know more!
Where can I purchase Hair&Beyond?
Kindly check our online shop on e-commerce such as Shopee, TikTok Shop and Tokopedia under the name hairandbeyond.id
Is there any promotion or discount?
To know our latest promotions or discount, please follow our social media at hairandbeyond.id ย and activate the notification. You may also subscribe to our newsletter to get ou special deals even faster! Ah, we also provide free shipping for website order above 50k!
Products
I have tried once, but it doesnโt work to my hair at all. What should I do?
We are truly sorry for that, Beys. Please take a note that haircare effects on hair takes a little while like you wear skincare on your face. Give it some times and put more attention to the recommended usage and do not put more or less to have the expected result rapidly.
Can I combine the product with other hair care brands?
Yes! Since our product is made with natural ingredients to help getting your hair silkier, smoothie, shinier, and healthier.
Is Hai&Beyond product suitable for all hair?
Indeed! We create our product by research of Indonesian women common hair conditionsโ. Well- known for its tropical weather and your busy schedules, whatever your hair type, color, and conditions are, you deserve healthy shiny hair all the time!
Do I need to wash my hair first to apply Hair Repair Mask or dry is fine?
You are able to apply Hair Repair Mask both in wet and dry conditions. In wet hair, let it absorb around 15 minutes then rinse out thoroughly.
Order & Shipping
Which countries do you ship to?
Currently, we are actively selling in Indonesia only. We receive shipments to all across districts in Indonesia from Sabang to Merauke. Please choose your shipment carefully.
How long is the package delivered to my destination?
Take a look and type your shipping code here
May I return the order?
You may return our products if it still sealed and unused within 7 days since you receive the package. Please contact our support team through email contact@hairandbeyond.id or message directly on our social media accounts @hairandbeyond.id
What should I do if my package is lost?
We are serving our best to give you excellent services & products. However we are truly sorry if it happens on you. Please contact to our email contact@hairandbeyond.id for faster response or message directly to our social media at @hairandbeyond.id