Frequently asked questions
General
Take a look at our homepage to know more!
Although we are based in Jakarta, our operations are currently online. You can purchase our products through our social media platforms (@hairandbeyond) and online shop platforms such as our website, Shopee, and Tiktok Shop.
To know our latest promotions or discounts, please follow our social media (@hairandbeyond) and activate notifications. You can also subscribe to our newsletter to receive special deals even faster. Additionally, we offer free shipping for orders above 50K IDR. Yay!
Product
Yes, you can! Our first product, a hair mask, is made with natural ingredients designed to make your hair silkier, smoother, shinier, and healthier quickly. You can combine our hair mask with your favorite shampoo for optimal results.
Indeed! Our products are developed based on research into common hair conditions among Indonesian women. Given the tropical weather and your busy schedule, our products are designed to suit all hair types, colors, and conditions, ensuring you have healthy, shiny hair all the time.
You can apply our hair mask to both wet and dry hair. For the best results, please follow the instructions provided on the packaging.
We are truly sorry to hear that. Please note that hair care effects can take a little while, similar to skincare on your face. Please give it some time and pay close attention to the recommended usage. It's important not to use more or less than directed to achieve the expected results.
Shipping and Returns
Currently, we are only actively selling in Indonesia. We ship to all regions across Indonesia, from Sabang to Merauke. Please choose your shipping options carefully.
Please enter your shipping code here to check the estimated delivery time.
We strive to provide excellent service and products, but we apologize if this has happened to you. Please reach out to us via WhatsApp for a faster response, or message us directly on our social media account @hairandbeyond. We will assist you promptly.